1. Payment Methods:
a. Razorpay: We accept payments through Razorpay, a secure and trusted online payment gateway.
b. PhonePe: Customers can also make payments conveniently using PhonePe Payment Solutions.
c. Cash on Delivery (COD): For added flexibility, we offer Cash on Delivery as a payment option. Please note that COD may not be available for all orders and regions.
2. Billing Process:
a. Upon placing an order, the total amount including applicable taxes, shipping charges (if any), and any discounts or promotions will be displayed.
b. Customers will be prompted to select their preferred payment method during the checkout process.
c. For Razorpay and PhonePe payments, customers will be redirected to the respective payment gateway’s secure platform to complete the transaction.
d. For Cash on Delivery orders, customers can pay the total amount in cash to the delivery person upon receiving the order.
3. Billing Currency:
All transactions on www.footlooose.com are processed in Rupees(₹), unless otherwise specified.
4. Payment Security:
a. We prioritize the security of our customers’ payment information. All transactions processed through Razorpay and PhonePe are encrypted and comply with industry standards for data protection.
b. For Cash on Delivery orders, payment is collected in person upon delivery, ensuring a secure transaction.
5. Order Confirmation:
a. Customers will receive an email confirmation once the order is successfully placed, regardless of the chosen payment method.
b. In the case of Cash on Delivery orders, customers will receive a Whatsapp confirmation message with quick reply buttons “Confirm order” and “Cancel Order” to verify fake orders before shipment.
6. Refunds and Returns:
a. Please refer to our “Refund Policy and Return Policy” for detailed information on eligibility, procedures, and timelines for refunds and returns.
b. Refunds for payments made through Razorpay and PhonePe will be processed back to the original payment method used.
7. Billing Disputes:
If you have any questions or concerns regarding your billing statement, please contact our Customer Support team at “Contact Us” for assistance.
8. Changes to Billing Terms:
www.footlooose.com reserves the right to modify or update these billing terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
9. Acceptance of Terms:
By using our website and making a purchase, you agree to abide by these billing terms and conditions.
Support 24/7
- Phone: +91 7017586377
- Email: support@footlooose.com
- Address: H.6, Ratan Ka Purva, Double Phatak, New Mohan Pura, Mohanpura, Roorkee, Uttarakhand 247667, India