At www.footlooose.com, we aim to provide a hassle-free shopping experience for our customers. Please review the following cancellation policy before placing your order:

1. Cancellation Window: Customers can request order cancellations within a limited timeframe. Orders can only be canceled if the product has not been shipped. Once the order is marked as shipped, cancellation requests cannot be processed.
2. Cancellation Process: To initiate a cancellation request, customers must navigate to the “Orders” section of our website. From there, locate the specific order you wish to cancel and follow the provided instructions to submit a cancellation request.
3. Cancellation Conditions: Please note that cancellation requests can only be fulfilled if the product has not yet been dispatched from our warehouse. Once the order status is updated to “Shipped,” cancellation is no longer possible.
4. Refund Policy: If your order was prepaid, upon successful cancellation, a refund option will be available on your order page. By clicking on this option, you can initiate the refund process. Please be aware that a cancellation fee of 5% will be deducted from the total order amount. This fee reflects the charge imposed by our payment gateway partners, such as Razorpay or PhonePe, and ensures full transparency in our transaction process.
5. Refund Timeline: Refunds will be processed and transferred within 5-7 working days to the original payment method used during the purchase. Please note that the actual refund timeline may vary depending on your bank’s processing time.
6. Communication: We strive to keep our customers informed throughout the cancellation and refund process. Updates regarding the status of your cancellation request and refund will be communicated via email or through the “Orders” page.

By placing an order on www.footlooose.com, you acknowledge and agree to abide by the terms outlined in this cancellation policy. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a seamless shopping experience for all our customers.

If you have any questions or require further assistance regarding our cancellation and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!