Thank you for shopping at www.footlooose.com. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy explains the terms under which you can return the products purchased from www.footlooose.com and how refunds are processed.
Returns
- Damaged or Defective Products: If you receive a product that is damaged, misprinted, or broken, please contact us at our support@footlooose.com within 7 days of delivery. You will need to provide detailed images of the product showing the defect and the original packaging. Upon verification, we will reprint and ship a new product to you at no additional cost.
- Size Discrepancies: If there is a discrepancy in the size of the product received, please provide images of the product along with the size measurement. This information will be checked with our production team for validation.
- Unboxing: We advise you to carefully unbox the package. If the package is damaged during unboxing (e.g., with scissors or any sharp object), a refund may not be possible unless you provide an unpacking video or images of the courier cover.
- Package Damage Upon Receipt: If you notice any damage on the package while receiving it from the courier, please mention the damage in the remark while signing. This information is crucial for us to claim a refund from the courier service.
- Wrong Size Ordered or Change of Mind: If you wish to exchange or return a product due to ordering the wrong size or for reasons not related to defects or damage, such returns will be handled at your expense. You will need to place a new order for the correct or desired item.
- Restocking Fee: 5% fee applies on returns; product must be unused, in original packaging, and returned within specified timeframe.
- Exchange: Our Exchange Policy ensures customer satisfaction. If your product arrives defective or incorrect, we’ll swiftly exchange it at no extra charge, covering both courier fees and restocking. However, if you wish to exchange due to personal preference (e.g., size or color), you’re responsible for courier charges and a restocking fee. Reach out to support@footlooose.com for assistance. We prioritize your experience and aim to address any concerns promptly. This policy aims to balance convenience and fairness, ensuring you receive the best service possible. Your satisfaction is our priority, and we’re here to make your shopping experience seamless and enjoyable.
Support 24/7
- Phone: +91 7017586377
- Email: support@footlooose.com
- Address: H.6, Ratan Ka Purva, Double Phatak, New Mohan Pura, Mohanpura, Roorkee, Uttarakhand 247667, India