At Footloose, we are committed to delivering premium streetwear and ensuring a smooth shopping experience. Below is our clear and fair refund and return policy:

1. Return Policy

We accept returns only for products that are damaged upon delivery. To be eligible for a return:

• You must provide an unboxing or unpacking video as proof that the product was damaged before or during delivery.
• You must submit the return request within 7 days of receiving the parcel, along with the video evidence.
• Without the video or if the request is made after 7 days, we will be unable to process your return.

We do not accept returns if:

• You did not record an unpacking video and later claim the product was damaged.
• You ordered the wrong size or changed your mind after receiving the item.

2. Exchange Policy

We accept exchanges in cases where we made a mistake, including:

• Sending the wrong size, design, or product. For example, if you ordered a size L and we sent an XL, we will exchange it for the correct item at no additional cost.
• You must submit the exchange request within 7 days of receiving the parcel.
• The exchange will be processed once we receive the incorrect item and verify its condition. It will then be shipped within 2-3 business days of our receipt.

We do not accept exchanges if:

• The issue is not our fault. For example, if you ordered a size L but later decide it’s too big or small. Every product page includes a size chart, and a slight variation of 0.5 to 1 inch is within normal limits.
• Please check the size chart before placing your order, as our apparel is custom printed specifically for you.

3. Refund Policy

• Refunds will be processed within 7-10 business days after we receive and inspect the returned damaged product.
• If your package is lost during delivery, we will consider it our responsibility and process a full refund.

4. Our Commitment

We strive to be as transparent as possible. Our goal is to offer high-quality clothing and excellent customer service, without creating false expectations. Your cooperation with these policies helps us serve you better.

For any questions or concerns, feel free to reach out to our support team at support@footlooose.com.

Support 24/7

• Phone: +91 7017586377
• Email: support@footlooose.com
• Address: H.6, Ratan Ka Purva, Double Phatak, New Mohan Pura, Mohanpura, Roorkee, Uttarakhand 247667, India